0/10 Communication & Sense of Urgency

0/10 service in every step of the claim process, logged a complaint with Chastry Moorkey last week Friday after 6 weeks of not getting any feedback on a claim which stemmed from change in employer. The complaint was logged after I called in to follow up a week after I was told payment the tax directive was approved, I was then told they required a proof of bank however not a single communication was sent to me requesting this, not an email, an sms or even a call. A week later, following up on my complaint (for which I followed up twice and did not even receive an acknowledgement until today. I then phoned in only to be told their administrators require a copy of my ID. The level of communication from the Client Service Centre leaves much to be desired, and the sense of urgency from their complaints department leaves even more to be desired. I have to ask myself if these people know that this is real people's money that's involved.