Poor Service, Dishonesty and ********* Behaviour - House Rental and Deposit Refund

I got not a single cent back from the already 95% deductions from my late daughter's deposit she paid for the house she rented from Alex Thornhill until the day she died https://www.dfa.co.za/.../mystery-surrounds-city-doctor.../ ... The first thing that Edward Fry (letting agent representative) said to my daughter the day we went to view the property at 1 Savanna, McDougall Road, Kimberley in April 2016, is that "We are not like Just Letting (the letting agent who took 50% of my daughter's deposit for things which she was not even responsible for). We (Alex Thornhill) are not as ******* and ********* as they (Just Letting) are. I worked for them before, so I know what I'm talking about." It would appear that Alex Thornhill does not shy away from ********* behaviour. They have now taken almost every cent of my daughter's deposit, even for things which are the owner's responsibility - like the ELECTRIC GATE'S MOTOR which was ****** two weeks before my daughter died, and it took Alex Thornhill THREE weeks ****il after my daughter's death) to fix it. They took R1 413 from my daughter's deposit. Surely this is not for my daughter's account? When my daughter moved into the house in June 2016, they took the dirt encrusted stove and oven out of the back-yard room, full of cobwebs, etc - and just put it in to the kitchen. I spent two days cleaning it before my daughter could use it. The shower was absolutely dirty. The carpet was dirty. The house was very dirty and my daughter and I spent hours cleaning it. On top of this, Alex Thornhill is paying only R277,61 interest on my daughter's R9000 deposit for 14 months. R277,61 ... !!! Surely this cannot be right??? Other charges: Garbage removal R400. Kim Fence & Gate motor R1 413,60. Carpets and stove cleaned and washed. R200.00 Locks on doors R750.00 ... and the list goes on. My daughter had FOUR BURGLARIES in 1 Savanna in the time she lived there, and the owner and Alex Thornhill refused to put in burglar bars. Only two weeks before she died - from ill health caused by the poor security, and she had to wire up the windows, thereby getting no fresh air into the house because of the lack of burglar bars, and huge FEAR and ANXIETY from the BROKEN ELECTRIC GATE - did the owner put in beams in front. And now Alex Thornhill is posthumously charging my daughter for the repair of the electric gate? My daughter begged and pleaded for months for them to install burglar bars after the third burglary. Alex Thornhill and the owners just ignored her. She pleased with them to fix the broken gate. They just ignored her. With the burglaries, they were aware that 1 Savanna is a huge crime risk. The house was being watched constantly by people sitting on the corners. But now, they are penalising her and taking her entire deposit for fixing things which is the owner's responsibility (like the gate) but also for a house which is now cleaner than when she moved into it, and a garden which is in a better condition than when she moved in. She also put an extra door into the house for her kitties, and left it there. But still they charge her. Because there were no burglar bars in the house, my daughter wired up the windows to prevent further entry by burglars. Alex Thornhill is now deducting money from her deposit to remove these wires. Alex Thornhill is penalising her, especially considering that her death was caused hugely by her ill-health as a result of the poor security and poor ventilation in the house - fear, anxiety, respiratory problems. Eugene Thornhill told me that he could not put burglar bars into the house because it will go into the wooden frames, and that "will be useless". Another representative from Alex Thornhill told me that if a fire breaks out in the house, and there are burglar bars, what would my daughter have done? On top of this, my daughter died on 04 August 2017. We moved everything out of the house on 30 August 2017. It is now the 30th October 2017, and Eugene Thornhill is still deducting costs from my daughter's deposit - a deposit which HAS STILL NOT BEEN PAID. More than two months later ... And water ... In June, they charged her R5000 for the month's water ... Gosh, this is just too, too, too much ... I fail to understand how someone like Eugene Thornhill can be so incredibly ********* towards especially someone who has died so tragically ... It would seem that money will always prevail over humanity ...