FULL DEPOSIT NOT REFUNDED - NO PROOF WHY

This leasing company also did not refund half of our deposit. No 'cleaning service' receipt or proof that they 'painted ' out the flat. They have not sent proof that they paid someone to do the cleaning or painting. We are also not in the same town as the company and cant go to their offices to personally request these documents or our deposit back. Communication is via email This money is desperately needed and seems they never reply back or actually care. SHAME ON YOU!