Alec Massel Real Estate

Alec Massel

In December 2025, we were only charged for 15 days of water and electricity because the office closed on the 15th. As a result, December’s bill was about R1,000 less than usual. However, in January they billed us for 45 days to “recover” the difference. I contacted them to ask a simple question: who was notified that this would happen? A basic email to owners would have allowed everyone to plan ahead. After several emails back and forth, their response was that they are not legally required to notify anyone. They also mentioned that if they had known the debit order would go off earlier, they would have notified me — which does not answer my question at all. The issue is not the money. The issue is the complete lack of communication and the inability to answer a straightforward question. Considering that people trust this company with buying and selling properties, this level of communication is very concerning. If they cannot handle something as simple as informing clients about billing changes, I would never feel comfortable trusting them with something as important as selling my property. One simple email to clients could have avoided this entire situation and would have set them apart from most other companies.