Unsatisfactory services

I have lay byed stilleto shoes in March before lockdown with a 50% and around level 3 I went to the store to collect my shoes. I was told to come back or they will call me back since they cant find the register they have used for my lay bye.i did not worry by then since I also couldn't find my receipt. No body called me until I went again.i was again promised to be called until now.every time I call the store is like I'm an irritation and ended up asking their regional manager number and they promise to give her the message for her to call me.unfortunately I'm still waiting.i just dont understand why this poor service and i've been a loyal customer for many years.im really disappointed thinking that Aldo is a big brand but with this service I'm not convinced anymore. It so annoying and frustrating to experience this.i need my shoes pls