Shocking Customer Service
<p>Hi,</p> <p>I was assured at the POS area by one of the Aldo Hemingways team members. As I was about to pay she asked if the manager Athi Sidinana was going to offer me a discount. I proceeded and responded and said not that I am aware of. This team memberwho assisted me was rude to me after my response saying "I will not receive a discount anyway" and please note that I never asked for one nor was I expecting a discount. She continued and said I shouldn't get hurt. And when I enquirer about what her names was she rep**** and said "I don't have a name" and continued to insult me. I too am in retail and as a national learning and development manager at cotton on kids and understand the pressures teams go through in december. </p> <p> </p> <p>For Phaliso Thulani (team ember that assisted me) to insinuate that I wanted a discount and still be rude towards me when I refused it shows a serious lack of firstly judgement, values and morals fromher side. And secondly makes me as the customer feel very belittled for standing up for the correct thing. </p> <p> </p> <p>I spoke to the manger (Athi Sidinana) whom I previously worked with and he simply said good luck. </p> <p>Please correctthis behavioir in your Hemingways branch. </p>