Regimental and not experts of their own aldo stock.

Received a bag as a gift from Aldo. It’s unfortunately to small. The bag went on sale a few days ago. I wanted to exchange it for another bag that is a little bigger. The same bag that even scans is sitting in the sandton Aldo’s store. Unfortunately they will not exchange their stock as they claim it’s sold elsewhere. They want a gift receipt. It’s embarrassing to ask for a gift receipt. If you are the expert of Aldo’s you should be able to recognise your stock especially when it scans at store and it’s sitting right there. Unfortunately the staff at sandton are regimental in their thinking. They referred me to head office and they too are the same. I guarantee you if you walked into the Louis Vitton store with a ******* bag they would be able to show you why they can’t return it. Aldo’s should be in the same position. However they can’t exchange a bag that scans in their store and can’t provide an adequate reason why it’s not their stock. Very poor