Poor Quality Bag & Unfair Return Policy – Request for Assistance

I purchased a handbag online from ALDO on 30 August 2025 as a birthday gift for a friend. She only started using it now in November 2025, and after just two days of use, the leather began peeling off. This is extremely disappointing, especially considering that the bag cost R1,700 and was bought from a brand known for quality and trust.

The challenge we are now facing is that the 30-day return policy does not accommodate us, even though the bag is clearly not in the right condition and shows manufacturing defects. Is it fair for a customer to spend this amount of money on a product that ends up collecting dust, only to fall apart the moment it is used?

We kindly request that ALDO assist with an exchange or suitable resolution for this defective bag. We reside in Johannesburg and would appreciate your support in resolving this matter.

Thank you