Poor customer service. Management has no way of handling customers

Purchased an expensive pair of shoes for my wife... Unfortunately it does not fit her. Took it back to Aldo V and A to swop for smaller size. Was told they donot make a shoe smaller than a size 3.

I then opted for a refund. Salseman requested proof of purchase or till slip. I did not have the till slip, however, I presented proof of purchase.

I was then told they cannot refund me my monies.

I asked why and was told I have no till slip. I then asked the store to reprint the till slip.. Which should not be a problem.

I was then denied this request too.

The shoe has been in the Aldo V and A store for more than 2 weeks now..

None of the salesman/ladies or store manager/area manager called me..followed up etc.. even after I have left numerous messages, sms, emails etc.

Aldo is a very reputable retail store.. I believe the management of V and A store is degrading the brand...

Could someone help please...