Online store management

I purchased an item online and I was unable to change it. The receipt say that items can be exchanged at any of the Aldo stores except Edgars. The item itself was a call it spring item but purchased through the Aldo online portal. I emailed the online team, went into Aldo and Call it spring and still to date (over 2 months later) this has not been resolved. I sit with an item that can’t be used! Very disappointing.