Mutilated bank notes.

I received mutilated bank notes from the Mall of Africa store on the 25th of November 2024. Contacted the store and head office to inform them as it was my second time of going back to the store because of an error that was caused by the sales assistant. I'm still sitting with the bank notes, and no communication has been received on a way forward. I currently reside 45km's away from the store.