Horrible service as Aldo

I went into the Aldo store at Riverside Mall in Nelspruit on the 23rd of June 2020. There was a promotion in the store, I wanted to buy a bag and a pair of shoes. However, there was no size 5 in the store. The salesperson in the store advised me to buy the shoe online. I bought the bag then left the store.

I got to the car and went to Aldos online platform, I was excited when I saw that they had size 5. I made the purchase. It was my first time purchasing online at Aldo and I wasn't planning to purchase online again, so I didn't register an online profile. I opted to only making a purchase. I filled out the online form which required me to fill out my email address, contact number, address and full names.

After filling everything and completing the payment window I received a bank notification from my bank, showing that money had been debited from my credit card. To my dismay I never recieved any notification from Aldo. I waited for 24 hours thinking that maybe the store was having a backlog die to Lockdown.

When 48 hours passed I decided to contact the store in Nelspruit and tell them what had transpired. The lady that answered told me she would have to send an email to her area manager, who would know how to help me. I waited for two days and I did not receive any feedback from them. I got very frustrated and tried calling the national Aldo line, the line disconnects after saying you are being transferred. Basically I failed to get hold of anyone that would assist me.

Aldo has lost me as a customer. I'm unsubscribing to thier mailing list and telling my circle to stay away as well.