"Faulty" handbag

<p>I bought a handbag at Aldo, Mall of the North in May. After I used it for a week I notice one of the 4 "handles" was coming of.</p> <p>I went back to the store to complain about it and they indicated that I must bring it in. I went back a few days later and they said they will take it to multi serve for fixing. (It didn't really sit well with me coz I don't expect to buy a bag at Aldo and I'm told it will be taken to multi serve for fixing after I've used it for a week...it's obvious that that handle came with a fault)</p> <p>It's been about a month since I took the handbag to Aldo for "fixing". I have not received an sms or a call indicating that the bag is ready for collection. I decided to go about two weeks back to check on the progress. The lady that I found indicated that she doesn't have an idea where the bag is and I must not be upset with her since she doesn't know and she's not the one who took it in.</p> <p>She didn't even try to make an effort to find out whether the handbag has been fixed or not.</p> <p>I then sent an email to ********** to complain about the customer service, I waited for a reponse for about three days and it didnt come. i then resent the email and I got a response from a gentleman indicating that he was responsible for that store. He indicated that he will investigate and get back to me. its been a full 7 days with no reponse from him either.</p> <p>Currently, Aldo owes me as I dont have a handbag nor have I been refunded the money I purchased the handbag with.</p>