Expensive shoe broke heel

Wow, paying so much for an Aldo shoe that is supposed to last 6 months. I will never ever again, nor will i ever recommend to anyone. These things we are not told when we buy. i actually wanted to rate it minus 10.

So yesterday i wrote this email to Aldo complaints: "Dear Sir or Madam Trusting you are well. This is to express a serious concern relating to a friend’s experience due to an embarrassment she suffered wearing an Aldo shoe (I could attach a picture if I was able to). This is also to lodge a complaint on behalf of a friend and to also alert you on dissatisfaction we have.

Last week on 19th of Feb 2020, a friend of mine had a very disturbing situation where a shoe she bought from Aldo early 2018 broke a **** in a very weird and unusual manner. Her position right now she said she will never buy shoes from Aldo nor will she ever recommend it to anyone else. Right now, I am in that position of no go area as well. The heel broke in half, to think that she and I have shoes even much cheaper than Aldo from years before her Aldo pair. Yes, shoes is not as durable, but for the price paid, I would not expect such embarrassment – a heel breaking at work like that."

And this is the response: Hi Asanda

Sorry about that but unfortunately there is wear and tear that would occur after 2 years of use. We can only replace shoes if there is a factory fault within 6 months. Kind Regards The Aldo Online Team

ALDO Group International Tel: *** - Ext 248 Email: ***"