DISSATISFIED CUSTOMER

Good day

My name is Nokulunga Xolisa Gabha and my contact number is ***

On the 2nd November 2024 I bought 2 pairs of shoes at Aldo Cavendish square in Cape Town, a boot and a sandal but my foot size of the sandal had to be ordered from another store outside of Cape Town by the shop, which I was okay with. Then on Monday the 11th November 2024 I called and asked if the shoe had not arrived yet and I was told "yes it had arrived in the store" which I went to collect on Tuesday the 12th November 2024. Tuesday afternoon I went to fetch my shoe. I was happy and I liked it and wore it at the same time. I wore my sandal again for the 2nd time now on Wednesday the 20th November 2024 when I went to town to do my hair, I noticed while sitting at the barber that the left shoe's sole is lifting and I was shocked since I didn't remember tripping. I left the barber shop after 18H00 and shops were already closed in town, now as I walked the shoe was becoming worse and I had to find a ****a shop to buy super glue so at least it holds it together until I can get home with a shoe on. Today the 23 November 2024 I went to the shop at Cavendish square to return the shoe and get the money back which I was refused.

The first reason I was given was that I didn't have the box which the shoes were in when I left the shop, 2. I was told that the 14 days of return had surpassed 3. I was told because I had put superglue on it they can't take back the shoe back, my question is WHAT SHOULD I HAVE DONE WHEN THE SHOE EMBARRASSED ME ON THE WAY WITH SHOPS ALREADY CLOSED WHERE I WAS AT. The store manager who was on duty at the time of the return is Sibaphiwe, who disappointingly didn't seem to be interested in assisting me, he refused to give me the area manager's contact number(he went out of the store didn't even tell me where he was going I had to ask, and apparently he went to give the area manager a call in my absence) instead he gave me a customer service number and said I should call it and complain which I did right there while I was still in the store. I called the number *** and I was cut 3 times without even speaking to any person, I asked a colored guy who works there to assist me and the call cut with him as well and he advised that I send an email.

Can I please get assistance in getting refunded my money back, I don't want to take another sandal because I no longer have confidence in your shoes, sandals to be specific, if it can just break like that on the 2nd day of me wearing it and without even something happening that I can maybe say it called the breakage..

Yours truly NX Gabha(Ms)