Disappointed

Purchased an Aldo heel about three months ago .. only to have been dissatisfied that the heel on the shoe started peeling . I had went into the store with my purchase document . The manager handed it over to the regional manager Lisa only to be dis heartened that she had come to a conclusion that it was damaged by me. I only wear Aldo heels cause I swear by the comfort. I have Aldo heels that are like 9 years old that look new still. Neways I contacted Neil the divisional manager and there was no joy out of the decision made. I was offered a 25% off my next purchase in the next month . How fair is that knowing I’m a loyal customer of Aldo . How can I accept such a quality of shoe . I mentioned to lisa and Neil that I don’t even have confidence in walking into Aldo to purchase a next shoe cash again. I recently purchased a heel for the first time from call it spring that was cause of my dissatisfaction with my last Aldo purchase. Bare in mind that I wore this Aldo shoe like about 3 times and the second shoe is starting to peel already. Lisa had said I could have walked on rockey paths or drove with my shoes. Firstly no girl in their sane mind walk on rocky paths with heels on !!! I’m so dissatisfied and disappointed with Aldo’s customer service . I’m loyal to them yet this one pair gave me trouble and they not willing to put a smile and compensate. I even have the purchase document. I don’t want your 25% off really . If nothing is done I will stop purchasing heels from Aldo in future. Furthermore Aldo can keep the damaged shoe , I don’t want it !