ALDO'S REFUND SYSTEM IS A JOKE! TERRIBLE SERVICE!

I ordered shoes online and when I received them the quality wasn't great and they were a tight fit so decided to return them. After putting in my request for a refund they were then collected 4 days later to be delivered to Aldo's office/warehouse in George. The shoes were received by Nonkie Thibinyane on 27th January and 2 weeks later I have still not had my refund transferred into my account. I have emailed their "help desk" 3 days in a row without a single reply and no chance of getting through to them over the phone. I'm disgusted with the lack of customer service after sending the shoes back. I am now left with no shoes and no returned money. It's a stupid system the fact you cannot return items instore and have to waste time contacting Aldo employees who are unwilling to help.