Aldo shoes ****

I bought a bag which was on clearance sale at Aldo last month after waiting for almost 3 weeks they sent me an email saying it is out of stock and I should send them an ID copy and a bank statement. I said they should rather send me a voucher so that I can buy something else because I realized by the time I get the refund I would have spent more going to make copies of my ID and get it certified and get a bank statement which is not free from the bank. They refused, I tried to reason with them after a week I sent them the ID copy and the bank statement now they send me a form to print fill, sign and return to them. I told them I don't have access to a printer where I am and tried to reason with them that they must just send me a voucher because it's too much to claim a refund from them they refused. I just think they are a scan