Aldo Shoes :Poor Quality Product and Service

Dear Hellopeter I'm writing to express my deep dissatisfaction with a recent experience specifically the Canal Walk Store In Winter 2024 imourchased a pair of black boots throught the lay-by system at this branch. Sadly the boots have since broken at the heel which I believe is due to poor manufacturing quality. I reported the matter directly to the store a few weeks ago and they advised me email their client service department

This was when I was pur in contact with cleint service consultant namely Fiona whose handling of the matter was extremely disappointing.She showed no empathy and I found her attitude to be dismissive and unhelpful,a shocking level of service especially considering that I have been a loyal Aldo customer for many years Fiona kept insisting I provide a receipt/proof of purchase despite me explaining that the purchase was Made last winter and I no longer have it.I even requested that she liase with the store as they would have a record of the lay-bye especially since a copy of my ID was required as part of the process To date I have received no meaningful response or assistance this entire experience has been frustrating particularly because Aldo shoes are as premium quality and to be supported with reliable service when issues arise I would appreciate guidance on how to escalate this matter further as i feel stuck as Fiona is not prepared to go the extra mile to track my purchase. I beljve customers complaints nee to be taken seriously!