Aldo Rosebank- terrible service and product knowledge

On the 29th of October 2021,this Friday between 15:45-16:00 I was at the Aldo in Rosebank mall. I was having a look at the promotion on the current buy one get one free display. Assuming all on that display table was buy one get one free or it wouldn’t be there. In any event I chose a pair of rose gold sneakers and wanted the black free. The lady Ntembu told me no I can’t take that I can only choose from the three wedge heels that have that wedge like heel with flip flop front. It not being something I would not wear called my mother in law asking her if she’d like a pair and I’ve the conversation telling her I can’t choose anything else but that. In any event didn’t think much of anything took what I needed and left. I did ask Ntembu three times if she’s sure I can’t choose something else.She had on a green top Friday. If you’ve got cameras you will see her telling me no and only pointing three times to these flops-which I think couldn’t get sold so I had to now take them. I went to Melrose arch Saturday My mum wanted to go into Aldo and again I thought nothing of it, my mum liked something on that same promotion; buy one get one free table and the Staff at Melrose tell her she can choose two from a selection. I was shocked and asked the sales lady again and she said yes ma’am u can get the rose gold and black sneaker. Tried calling Rosebank aldo myself for ten minutes no answer and the call list is on my phone as proof. I spoke to the gentleman at the Melrose store explained what had happened on Friday. He called the Rosebank branch and he tried to assist me. The lady on the phone told me it was a gift,I must accept it,nothing can be done…..endless excuses to cover up. If the store can recover the call please do so to view how your employees talk to paying ,loyal customers. Until I told her I’m contacting head office; my R1500 is as good as any other customers,why wasn’t I given the choice,camera footage will show her telling me and only pointing at those three. Uphauled at this nonsense of first being nasty to not give me a choice then give me attitude about it. I gave the gentleman the phone while she continued making silly excuses and I left. Half an hour later she calls me telling me she’s sorry I must now DRIVE BACK TO ROSEBANK TO CHANGE IT,I can’t change it any other time because it’s a weekend promotion. Really I wonder why work in a store if you don’t know ethical customer communication. In any event I went there got my black sneakers,no apology;she blamed the manager saying her manager never tell her what’s on special. I really hope this lady is dealt with. Aldo will loose lots of customers; and really I’m disgusted by the brazen attitude. I will never shop at that store again. I’m put off Aldo completely and I can’t understand why there isn’t training or some sort of professional conduct being taught. You can’t go on like that with a customer that’s right ;it’s a different situation if I was rude or nasty. But I wasn’t I wasn’t at fault and I got this nonsense . I still feel aldo should have done something complimentary because R20 a litre petrol is not funny for me to make a double trip!!!!! Also another customer noticed she chose a shoe and if she didn’t hear the whole thing about buy one get one free; she would of walked out with one shoe; and no one told her about the promotion; so what happens with the extra shoes. But that’s someone else’s story to tell. I’m highly annoyed at how this lady Ntembu handled the situation; my hubby even wondered what was the point of her nastiness. She doesn’t know me so what possibly could she gain from this; I’d really love to know why I’m a different customer with different rules. I will be contacting head office because I would like some sort penance. Another thing why would I not take the black sneakers create drama in another store then drive all the way back to do that; doesn’t make sense. Her excuses are are just terrible