ALDO Bag Fell Apart in 9 Months, No Help from Customer Service

I bought an ALDO handbag in December 2024. By September 2025, less than nine months later, the handles were peeling and cracking so badly the bag looks years old.

I provided proof of purchase and even offered to pay for repairs, yet ALDO refused to help, hiding behind a six-month warranty. They admitted they do not repair or supply replacement parts and simply suggested I find a local repair shop.

For a brand that markets itself as stylish and premium, this is unacceptable. A R1,299 handbag should last more than a few months. The lack of accountability and complete absence of goodwill are appalling.

If you value quality and customer service, think twice before buying ALDO. I will never purchase from them again and will share this experience widely so others know how little ALDO stands behind its products.