Absolutely shocked with the service!

Unable to get hold of agent 3/Sunel. Delay in first response and thereafter no response - after phoning a whole lot of times, email and even messages. Tried to view and rent a property we were very interested in and have definitely decided not to do so after seeing what service we'll be getting. I would think that they would take better care of prospective tenants as their income depended on it, but apparently not. No interest in apologizing - even after I made it clear that I am unhappy and will be complaining, just a very sloppy excuse for not being able to view. The viewing time isn't the issue - the lack in response/communication and "customer care" is the issue. I won't ever rent from Alcus, never ever.