Should one struggle so much to get a device to work

<p>On Wednesday the 07th I have bought an Alcatel Track and Talk watch from the CNA Centurion branch. We struggeld to get the watch activated but manage to do so after an Alcatel Rep have assisted us. The time on the watch however changed and we could not manage to set it back, no matter what we did. After contacting the rep we were adviced that the watch might be faulty and we have to take it back to the store, which we did, however the same issue are being experienced and no-one seems to be able to assist us, The rep has run out of answers and the CNA store in Centurion has no idea how this device works. We are no sitting with a watch, wich can make and recieve calls but it is absolutley pointless if the time on the device is not correct. We have to spend hundreds of rands to make calls to get some assistance but no-one know how to resolve the matter????</p>