LP
Lisa P
1 reviews | Active since Aug 2021
01 Aug 2021, 11:06
Bad service from hardware
My domestic worker bought a 9kg bottle of gas about a week ago, just to find that it's empty within that week, they asked her to return the bottle to investigate, when she arrived, they said its not their problem, must be from the supplier, really is this the service we get, people are suvering, I will not use their services again, and will inform everybody I know off the bad service
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alberton hardware's replyOfficial
02 Aug 2021, 10:22Hi Lisa P. Thank you for letting us know of your concern. We did speak to your domestic worker and explained that all the cylinders are weighed ,tested and sealed before they leave our store. We explained that she should test her appliance for leaks. We also offered to test her appliance for her at no charge to make sure all the seals were in good order and prevent any leaks. We are really sorry to lose you as a client as we pride ourselves on the service we offer. Please feel free to contact me if you would like to discuss the matter and resolve it the correct way. Regards Patrick
alberton hardware's reply02 Aug 2021, 10:22
Official
Hi Lisa P. Thank you for letting us know of your concern. We did speak to your domestic worker and explained that all the cylinders are weighed ,tested and sealed before they leave our store. We explained that she should test her appliance for leaks. We also offered to test her appliance for her at no charge to make sure all the seals were in good order and prevent any leaks. We are really sorry to lose you as a client as we pride ourselves on the service we offer. Please feel free to contact me if you would like to discuss the matter and resolve it the correct way. Regards Patrick