Poor service

I booked my car in for repairs on the 4th September 2017, when asked for progress via e-mail I receive no response, only when my Insurance Company make enquiries do we receive a non-committal response, today they spoke with Alberante once again only to be told the same information we have had since Friday last week - the car is in the painting bay and estimated completion date will be the 27th September, please see below:

Good day Mrs Walker, Sincere apologies- I just spoken to Gerhard and he advised of the following: - The vehicle is currently in assembling ( they are putting it back together) after - It will go to the preparation bay for spraying after then it will go for polishing ( paint enhancing) - After all this process- it will be taken for quality inspection- once this is done, then they will be able to advise on collection of vehicle. He mentioned the workshop has given them the estimated date – the 27th\09\2017, however completion it might be earlier than that. I will make another follow up on Thursday to check on progress and revert back. Kind Regards, Prudence Molope – Claims Manager ********** Direct Tel No: **********

After further discussion this is the result from my Insurance: Hi Shirley, I share the same sentiments with you on this one- I am not going to allow Santam to use them on any of my claims in the future- I am extremely disappointed with their service and I am going to send a complaint to Santam as well.

This is the worst case of poor service I have ever had to endure :-(