Refund my money back

Refunds! Refunds! Refunds!

The service is disgusting, Its been 22 days I’ve been waiting for my refund. Everyday is a different story, today I spoke to Micaela and asked for the person that’s responsible for refunds, she gave me different stories that his on lunch, his on a call, in a meeting. And she ended up dropping my call when I asked for the person’s name.

What is taking soo long for Albany Hotel to refund my money back?