ISMAIL ABDOOL GENERAL MANAGER PATHETIC SERVICE AT THE ALBANY HOTEL

Good Evening, I have to say I am completely disgusted with the service I received from the Albany Hotel General Manager Ismail Abdool firstly he is so rude he really gives this hotel a pathetic name! my family nor I will never visit again I had made a

telephonic reversation with you guys for the 26th of March I was driving down from Pretoria traffic was awful coming down I call him to say I will be arriving at 6 due to traffic he was rude and he decided to scream at me over the phone asking me could I not book online DO I NOT HAVE ANY MONEY!!!!!!! WHO DOES HE THINK HE IS DUE TO COVID YOU WOULD KNOW THAT HOSPITALITY SECTOR LOST ALOT OF BUSINESS HE SHOULD BE LUCKY YOU GUYS ARE GETTING CUSTOMERS THEREFORE HE HAS A JOB AT THE END OF THE DAY WHEN YOU SPEAK TO A PERSON OVER THE PHONE YOU DONT NO WHO IT IS YOU SPEAKING TO SECONDLY YOU REPRESENT YOUR COMPANY I WILL BE LAYING A FORMAL COMPLAINT I WILL ALSO ADD HIM ON HELLO PETER I expect him to call and apologize i there after had to book my family into another hotel which their customer service was impeccable.

IT TRULY DISAPPOINTING TO SEE THE TYPE OF GENERAL MANAGER YOU HAVE MY CONTACT NUMBER IS ***