Service Complaint

I made a Service Booking on the 04th of November 2021 with Alan Hudson Nelspruit and they gave me a date for the 10th November 2021 and the Lady confirmed that i will get an sms the night before which would have been the 09th Nov 2021, I then decided to take my vehicle for service as i had confirmed on the 04th when booking , Upon my arrival i was told that my car was not on the list of vehicles booked for service and then the advised that i should go to reception to do a service booking , on my arrival the lady that needed to assist me . at 1st they were have conversation and when the lady that needed to assist me had to assist me , she just gave a form and said sign here your Service advisor is Nikita. I asked her a question if in will get my car around noon since i was delayed with my booking not being done , she said i can discuss that with the service advisor, I then left cause i was rushing to a meeting hence my earlier arrival . Later on i spoke to Wynand and he said I should bring the car at 14H00. Upon my arrival i went to reception looking for Wynand and very same lady from the morning said i should go to Nikita and when i arrived at Nikita's desk , she was busy on the phone which i gave her the time to finish , when she finished . she asked how can she help , i a=said to her that they said my Vehicles Job card was with her and she said why did i come so late and i explained the reasons with regards to the challenges i had in the morning , she said i was noit going to get my car today since i brought it late . i said to her i spoke to Wynad and he is the one that said i can bring my car in at 14H00 and i will get it today. I was saddned by her words when she said she said she doest not have time for this as she has a lot of clients to deal with . Overall the service i recived at Alan Hudson was very Poor and they have shown that they do no care about their customers.