No vehicle available, having confirmed the previou

Having received the following mail on 1 April for a rental on 2 April, when I phoned to confirm arrangements that afternoon, I was told that there was no vehicle available and Alamo made no effort to arrange an alternative. They simply made it my problem. We were a party of 6 and this almost totally ruined the last few days of our holiday in Peru.<br> <br> Dear PETER,<br> <br> Thank you for using Alamo to make your reservation. Below is your confirmation number. You will need it when you get to the rental facility.<br> <br> Your confirmation number is : ***<br> PickUp Location Details : LIMA AIRPORT-SHUTTLE(LIMO71)<br> AV COSTANERA 1380<br> <br> LIMA Lima 32 PE <br> (51) ***<br> PickUp Date/Time : Thu, 2 Apr 2015 08:30:00