Alamo Car Rental Review – Disappointed with Car Substitution

I recently booked a car online with Alamo and specifically selected a Toyota Starlet for my trip. However, when I arrived at the airport to pick it up, I was told I would be given a Suzuki Swift instead. The reason given was that they are both classified as Group B vehicles.

Frankly, I find this very frustrating — why offer customers the option to choose a specific model if you don’t have it available at pickup? A 1.2L Suzuki Swift is not the same as a 1.5L Toyota Starlet in terms of performance, comfort, or expectations.

I felt misled and disappointed with the experience. Alamo, please be more transparent about your fleet availability and manage customer expectations better. I expected the car I selected, not just “something similar” without warning.

Overall, I’m not happy and would reconsider booking with Alamo again unless improvements are made.