1 reviews | Active since Jul 2015
WORKMANSHIP GUARANTEE NOT HONOURED
Our extensive awning was installed in late September 2014 and we've had two instances where the awning was damaged by Cape winds. When quoting for the Job, Albert van Wyk (Al) had assured us that the awning would stand up to Cape winds. The winds were not unusual by Cape standards. Al Awnings fixed the first damage. <br> Al sent an installer here last week to inspect the damage. He said that the beams (stringers) supporting the slats that blew off are too far apart. This caused the slats to flex too much when the wind blew. The damage to the fascia was caused by it being installed at the incorrect height.<br> The installer reported this to Al in our presence and told him that the workmanship/design was at fault. Al agreed that the damage would be repaired. The damaged material was removed from our property. <br> Albert van Wyk today advised that the damage was an 'Act of God' and not bad workmanship. He told us not to tell our insurer that we believe that bad workmanship caused the damage as they would not pay out. He said that the excess was about R500 and our no claims bonus would not be affected. However should we try to enforce the guarantee, we would have a drawn out legal battle.
One begs the question. Why it is always the client that short pays you that have the biggest problem with you. This client assured me that she would bad mouth me and she certainly was true to her word. Sadly not true to her word in paying me. The Cape is renowned for its freak and extreme storms. For this reason we have insurance. We had gusting winds that blew trucks off roads, aluminium and glass shop fronts collapsed and even bill boards were flattened. These are incidents that we are not able to guarantee against, and are not as a result of bad workmanship. The awnings are installed to correct methods, procedures and specifications. Cape winds are totally unpredictable and often cause damage as they can be extreme. We stand by our workmanship as we install a minimum of 5 awnings per day for the last 27 years and have thousands of happy clients to prove it. It is a pity that out of so many happy clients you will always get somebody who will use this forum as a platform to achieve what they feel to be justified. No matter what or who they discredit in the process. We explained that it is a simple matter of a call to their insurance and not a guarantee claim.No need to be nasty.
One begs the question. Why it is always the client that short pays you that have the biggest problem with you. This client assured me that she would bad mouth me and she certainly was true to her word. Sadly not true to her word in paying me. The Cape is renowned for its freak and extreme storms. For this reason we have insurance. We had gusting winds that blew trucks off roads, aluminium and glass shop fronts collapsed and even bill boards were flattened. These are incidents that we are not able to guarantee against, and are not as a result of bad workmanship. The awnings are installed to correct methods, procedures and specifications. Cape winds are totally unpredictable and often cause damage as they can be extreme. We stand by our workmanship as we install a minimum of 5 awnings per day for the last 27 years and have thousands of happy clients to prove it. It is a pity that out of so many happy clients you will always get somebody who will use this forum as a platform to achieve what they feel to be justified. No matter what or who they discredit in the process. We explained that it is a simple matter of a call to their insurance and not a guarantee claim.No need to be nasty.