IB
Ivan B
1 reviews | Active since Mar 2009
15 Nov 2017, 08:52
Hail damaged awning and no feedback received regarding insurance claim
Al Awning installed my patio awning some years ago. The awning was damaged in a severe hail storm on 12 Nov 2017. My insurer requires 2 quotes for repair or replacement. I have placed details on web site and also phoned head office and Pretoria branch but no reply. What more must I do? Most frustrating and customer service is lacking!
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Ivan B's updateReviewer Update
16 Nov 2017, 07:16I would like to apologize to Al Awnings for my comments regarding customer service as I was contacted and informed that the land lines were unavailable due to cable theft. An assessor from Al Awnings did visit my residence to assess the damage, measure and informed me that a quote will be sent to me on Thu 16 Nov. Thank you Al Awnings for your support and professional service!
IB
Ivan B's update16 Nov 2017, 07:16
Reviewer Update
I would like to apologize to Al Awnings for my comments regarding customer service as I was contacted and informed that the land lines were unavailable due to cable theft. An assessor from Al Awnings did visit my residence to assess the damage, measure and informed me that a quote will be sent to me on Thu 16 Nov. Thank you Al Awnings for your support and professional service!