“Unprofessional Handling of Confirmed Booking”

Review for Akido Restaurant

On Sunday, 24 August 2025, I made an online booking with Akido Restaurant for my son’s birthday party for 8 people. I immediately received a booking confirmation, so I trusted that everything was in order.

On the day of the reservation (26 August, 18:30), I arrived at the restaurant only to find they were hosting a corporate function. The manager told me they had not received my confirmation and therefore cancelled my booking — without informing me at all.

I was extremely disappointed. I explained that I had received confirmation from their system — what more proof could they possibly need? If they could not honor my booking, they should never have confirmed it in the first place. At the very least, a professional restaurant should notify customers when a confirmed booking is being cancelled. Instead, I wasted my time travelling there, only to be turned away with no solution offered.

This was a very unpleasant and unprofessional experience. I would strongly caution others to be careful when making reservations here, as their booking system and customer service are clearly unreliable.