SM
Seipati M

1 reviews | Active since May 2020

11 May 2020, 18:40

Wrong order received and damaged product

Good day

I bought a wardrobe on the 05-03-2020 at market street. it was delivered on the 07-03 and assembled on the 12th I was not available when it was assembled so I asked someone to be at home. Later on when I arrived I noticed its not the wardrobe I bought so on the 14th I called the store and the cashier lady told me to bring it back with my own expense again after I paid for delivery which is R300 I told her I wont be able to do that as it was not my fault that they delivered the wrong product. On the 16th I went to the shop so I can show her my invoice only to find that they have gone for prayer. I Went back on the 19th and I found it closed again as I was going there during my lunchtime. Unfortunately the lockdown came into force without the matter being resolved on the 06-05 I went to the store and the cashier lady told me that I was supposed to come within 7 days now there is nothing they can do, I explained the incidents and she refused to assist me . Iam now stuck with this wardrobe that I dont want because its not what I bought and it seems like they not willing to assist me in any way. Today I organised my own transport to take the wardrobe back to my surprise it is damaged at the back I never noticed because it was leaning against the wall....meaning the person who assembled it knew and did not inform me or the store.when I got to the store the lady refused to take it back I ended up leaving it there with no solution.

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