sS
salma S

1 reviews | Active since Jan 2016

08 Jan 2016, 10:08

Damaged /Faulty Goods

<br> I have recently purchased a lounge suite from AKHONA Furniture from Gauteng . I purchased the goods on the 28th of November 2015 and delivery was on the 3rd of December 2015. I actually purchased goods to the amount of around R15000. We are busy renovating and I only opened the lounge on the 2nd January and found that the legs of the lounge were faulty as well as the material of the couches were tearing at the side .<br> <br> I contacted the store immediately on Monday and the salesman says he remembers us and that sometimes there are factory damages and that he would change the 2 x2 seaters . When I contacted them today he says the owner refuses to change these couches as we should have done this 7 days from purchase . He was rude and has no customer morals at all . He refuses to change the couches and I am unhappy as this is definitely a factory fault . I would either want my refund of R6300 or the couches replaced and he refuses to send someone out to check the defected goods .<br>

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