Akhona Delivery guy damaged my couches and the warehouse manager is disputing to change them

I purchased 3 piece couches on Saturday I was told that the delivery guy will deliver my couches the same day after 15:30, however the delivery was not made on as I was advised It was made the following day sunday at about few minutes past 12:00. When the driver called me I was on my way out to the mall and I had to come back and he called me to tell me he found my address. I arrived and saw the couches were wrapped in a plastic and checked them while they were wrapped. To my furthest disappointment the one of the small couches had toned up on the corner of the leg and I imformed the driver and showed him we then had an argument over that and I told him that I can not accept this couches like that and he refused to take them back and told me that I will have to go to the store the following day and inform them about this so they can give me I discount, in his remarks he told me that the warehouse gave him the couches like that and normally if there's a problem with your goods you will have to report this to the store so they can give you a discount and he added that that's how the store works. I then told him that I am willing to take them with that where there's a ton on the corner of the couch but I am not paying him the full delivery amount he added that I am ****ing him he is just a driver the warehouse gave him the couches like that I then told him that it's either he takes them back or I pay R250.00 for the delivery instead he agreed to take the R250. 00 and then I transfered it using internet banking services nedbank sendimali. To my surprise when I came back at around 17:00 later that evening I decided to Unwrap the plastic further then I saw more scratched on all the couches and I immediately Called the driver he did not pick up my call I then send him a message at about 18:55 to advise him that the couches are more damaged that what I saw and Informed him on my message that I am going to the store to lodge a complaint and send him the pictures he did not respond and the following day on Monday morning I called the store manager his name is Gulam I lodged my complain and he asked me to send him the pictures so he can have a look and I did so. And he advised that he will contact the warehouse to invistigate. However i after so that I was told that the driver will to the pickup of the couches on Tuesday he never pitched up and was told that he will come on Wednesday which on Wednesday I went to the store my self around few minutes past 17:00 the store manager contacted the warehouse manager and they confirmed telephonically that the delivery guy will still come on Wednesday the same to to do the pick up, still again he never showed up and on Thursday morning my wife called me he told me that the delivery guy just came and I spoke to the delivery guy he told me that he came to just check them and he will then take pictures to send to the warehouse manager I asked him how so because I was told that the warehouse knows about my complaint and they also received the pictures he then told me that he will send them to the warehouse manager to get a response as to whether he should pick them up for exchange or not, after what's I called I again and the delivery guy told me that the warehouse manager says he can not allow the exchange because I might have damaged the couches when I moved them to my house I then requested to speak to the warehouse manager to understand as to why is this happening then driver then gave then numbers and hanged up. I then called the store manager and still complained that I am unhappy with the fact that I bought my couches cash in his store yet they where not delivered the same day but delivered the next day damaged how can the warehouse manager tells me that the couches can not be exchanged even the driver him self when I spoke to him he told me that the part we're the couches where toned up on the side of the corner he agrees it him who damaged. I also went to the store today and spoke to Gulam the store manager he advised that I reported the complaint in time, and he added that he does not understand as to why now there's stories cause the couches were supposed to be picked up.

Can my couches be exchanged cause it's really not fair that my rights as a consumer are not being acknowledged revoked. In terms of the national consumer commission and the NCR I have rights and previladges as a consumer. I have also addressed the matter with my attorney who advised me to have my complaint written in a formal manner and go to the store if this matter is not resolved by the end of today he advised that we will have to file for a Civil claim through the national consumer commission against Akhona Furnishers.