Horrible Service from AKESO Clinic Parktown

After the horrible experience from AKESO Alverto , I decided to enquire at AKESO Parktown. The line was answered by a lady named Samu, then she explained the procedure of my admission to the facility, then she promised to send me the forms and Authorization details, till now, I have not received the email from her. I then called back and the next lady I spoke to says there is no Samu at their offices. What a dissapointment from AKESO facilities, especially when we are seeking medical assistance.