The irony, Akeso affecting my mental health

Several calls, emails back and forth, texts, empty promises and 6 months later Im still in the same situation. Why is it so hard for them to resolve this!? They have been sending me a bill that needs to be sent to the medical aid. I've been in contact with case manager Jacinta Hadskins from the start. I have mailed her again several days ago to please refer me to someone else now and haven't heard from her since nor does she answer her phone.