BC
Bernard C

1 reviews | Active since Jan 2010

12 Jul 2015, 19:52

Breach of contract

I booked myself in to the clinic for a 21 day period. The medical aid funds available was for 9 days, so I changed my period of stay to 9 days. On the 9th day when I was supposed to be discharged, I was told, without discussing it with me, that they had managed to get the medical aid to pay for an extra two days. My family was phoned with out my knowledge that my stay was extended. I only discovered this on inquiring what the discharge procedure was. I asked to phone my family but this was refused me. They then arranged a family meeting at 4pm that afternoon. I was meant to be discharged before 12. My psychiatrist was only informed on his arrival. He was very angry. My argument was that they could have discussed this with me. I am also going to take this up with my medical aid who authorized the 2 extra days with out my consent.

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Replies (1)
Akeso Crescent Clinic
Akeso Crescent Clinic's reply17 Jul 2015, 13:59
Official
Hello bchamp,

Thank you for making your concerns known. Sorry that you did not have such a great experience with us. Please be advised that we will always keep the best interest of each patient in mind and that recommendations will be made regarding treatment subject to assessment. In the interest of protecting the privacy of our patients, details of the matter will not be posted on this site, however, you are more than welcome to contact us directly to gain further clarity on the process. Please know that our door is always open should you wish to obtain any further assistance with regards to treatment needs.