TM
Thato M
1 reviews | Active since Mar 2019
13 Mar 2019, 12:52
Trust claims
The worst people to deal with, takes your details and promises to get back to you but never does, then hangs up. you send multiple emails asking for help nobody responds even the manager. They will say they did not receive any documentation for claim. you will keep rendering and calling to waste breath
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Akani Retirement Fund Administrators's replyOfficial
29 Jul 2022, 10:57Dear Thato
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Akani Retirement Fund Administrators's reply29 Jul 2022, 10:57
Official
Dear Thato
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team