MS
Mbongeni S
1 reviews | Active since Aug 2018
09 Jul 2019, 14:15
Trash fund administrators
Terrible fund managers. Resignation benefits delayed significanlty much to the detriment of members inducing further debts and insurance lapses for members defeating the purpose of employee benefits. Very poor adminstration and management. They dont even want to provide financials upon request so they are also law breakers. Mal_administrator of funds. Gauranteed to not not assist you at times of need. Its a zero from me. I have been waiting 6 months for my payout since my resignation and am going through the worst because of Akani's incompetence and nil respect for peoples time. Trash.
Helpful (0)
Replies (1)0
Replies (1)
Akani Retirement Fund Administrators's replyOfficial
29 Jul 2022, 10:31 Dear Mbongeni,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Akani Retirement Fund Administrators's reply29 Jul 2022, 10:31
Official
Dear Mbongeni,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team