TN
Thembelani N
1 reviews | Active since Dec 2015
04 Nov 2021, 14:23
Poor Service and Lies
I sent a claim for pension fund on 17 of August 2021. I followed up with Zinhle who said the claim will be paid by end of November 2021. I phoned on the 4th of November just to find out is everything is still in order only to be told by the Akani Durban Office that my claim was never processed. I had to resend the documents and I have no idea if my claim will be processed or if I will get the money ever. The reality is that these are peoples lives you are playing with. Most people depend on this money. I then asked for a statement and I was told it could not be generated I mean really what kind of operation is this. I wish this company can be closed down by PFA.
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Akani Retirement Fund Administrators's replyOfficial
28 Jul 2022, 13:32Good day Thembelani,
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
Akani Retirement Fund Administrators's reply28 Jul 2022, 13:32
Official
Good day Thembelani,
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.