MB
Mafemane B
1 reviews | Active since Jun 2019
04 Jul 2019, 13:25
Poor service
Poor service in akani we submit change of bank detail form now is 3 month when you contact them they will tell you they still waiting for approval so the person who approved those documents that mean he/she dont care because he get paid every month other family must suffer
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Akani Retirement Fund Administrators's replyOfficial
29 Jul 2022, 10:31 Dear Mafemane,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Akani Retirement Fund Administrators's reply29 Jul 2022, 10:31
Official
Dear Mafemane,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect. Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team