RN
Rando N
1 reviews | Active since Jun 2019
20 Jun 2019, 13:18
PAY OUT OF QUOTATIONS AGAINST A TRUST FUND
Hi
The father of my daughter passed away in 2015 and his pension fund was administered through Akani Pension Fund, I have been having problems with them always delaying payouts every time i put in a claim weather its for school fees, clothes etc. I have sent through a quotation on the 20th May 2019 for winter clothes for my 7 year old, i have since been calling and making follow-ups but nothing is happening. i have also sent through a follow-up message but no response from their side. It is exactly a month since the request was made.
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Akani Retirement Fund Administrators's replyOfficial
29 Jul 2022, 10:53Dear Rando,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Regards,
Akani Team
Akani Retirement Fund Administrators's reply29 Jul 2022, 10:53
Official
Dear Rando,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Regards,
Akani Team