LM
Lenah M
1 reviews | Active since Sept 2018
07 Feb 2020, 06:12
Pay out of quotation against a trust fund
The father of my son passed away in 2019 and his pension fund was administered through Akani Pension Fund,I have been having problems with them. I sent a quotation on the 11 December 2019 for school clothes for my son Kgopotso and school fees I have since been calling and their answer is a different story every time.
Helpful (0)
Replies (2)0
Replies (2)
Akani Retirement Fund Administrators's replyOfficial
29 Jul 2022, 10:28 Dear Lenah,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Regards,
Akani Team
Akani Retirement Fund Administrators's reply29 Jul 2022, 10:28
Official
Dear Lenah,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Regards,
Akani Team
Akani Retirement Fund Administrators's replyOfficial
29 Jul 2022, 10:30 Dear Lenah,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Regards,
Akani Team
Akani Retirement Fund Administrators's reply29 Jul 2022, 10:30
Official
Dear Lenah,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Regards,
Akani Team