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memojela M
1 reviews | Active since Feb 2017
16 Jun 2019, 08:35
Bad service and full of empty promises
It's been eight months now waiting for my pension, they still don't tell me when will they pay me and I am now getting summons from the banks .I am so frustrated because I tried everything but I am not getting any help
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Akani Retirement Fund Administrators's replyOfficial
29 Jul 2022, 10:54Dear Lee,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Regards,
Akani Team
Akani Retirement Fund Administrators's reply29 Jul 2022, 10:54
Official
Dear Lee,
On behalf of Akani RFA, we would sincerely like to apologize for the negative experience that you had with our customer service team. We acknowledge that our team did not help resolve your issue and didn’t provide the level of service that you’ve come to expect.
Going forward, we are going to take steps to ensure that this situation does not happen again.
Regards,
Akani Team
Regards,
Akani Team