NN
Ntombizamagwala N
1 reviews | Active since Sept 2021
22 Sept 2021, 12:04
Appalling service
Appalling and the most disrespectful service, I have been waiting for a pay out since April 2021. This company does not seem to understand that they are dealing with the livelihoods of other people, people who need their monies to be able to live a normal life. They have been so nonchalant for the past 7 months and every time I call I am told to wait another 2/3 weeks and after that 2/3 weeks the story changes again. The people handling the flies couldn’t care less and it is sad because they go to bed with a full stomach while we struggle to make ends meet. I feel so disrespected and looked down upon when I speak to these people, they change their stories and make it seem like you are a lunatic.
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Akani Retirement Fund Administrators's replyOfficial
28 Jul 2022, 13:51Good day Ntombizamagwala
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
Akani Retirement Fund Administrators's reply28 Jul 2022, 13:51
Official
Good day Ntombizamagwala
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.