WN
Wandisa N
1 reviews | Active since Sept 2021
28 Sept 2021, 12:00
APPALING SERVICE AT AKANI
I am appalled at the service I have received from Akani.
I resigned from my previous employer in July and the documents were sent to Akani 26 July 2021. And to date I have not received any communication regarding the progress of my pay-out.
I have called and sent NUMEROUS emails all of which have gone unanswered and each time I am told to wait.
When I ask who I can escalate the matter to I was told by Winnie that there is no one I can escalate to and she can not discuss the internal processes with me I should just keep waiting.
How can a company be so careless with their customers. These are not loans we are requesting. It is our OWN money.
At the very least they could communicate with us!!!
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Akani Retirement Fund Administrators's replyOfficial
28 Jul 2022, 14:10 Good day Wandisa,
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
Akani Retirement Fund Administrators's reply28 Jul 2022, 14:10
Official
Good day Wandisa,
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.
We are so sorry to hear about the negative experience you had with our customer service. We understand you depended on us for your important financial needs and deeply regret we failed to deliver the high standard that you’ve come to expect from us. Please accept our sincerest apologies for the stress and frustration this has caused you. If you have still not received any assistance with this matter, kindly leave your contact details and one of our consultants will contact you.