No Service Level for Credit Exemption...

I requested help to compare my existing qualification with a qualification offered by Akademia. I called more than once and when I finally reached someone I was told to sent a mail to *** to get help. I did as I was told and then the reply to my mail also told me to figure out if my credits I already have will be exempt. As far as I understand they charge R1 000 per module to to exempt any credits but is not willing to assist in confirming if these credits will be exempt before applying. This is ridicules. Just another money making scheme with no service level...