The customer is NOT right and does not deserve to be heard.

I bought a unit in a complex in Witbank that they manage in 2012. Since 2012 I have a standing scheduled payment to pay my levies in advance on the 28th day of the previous month. For almost 8 years this has been sufficient. However since October (they changed portfolio manager a few months ago) they have decided that I have always been a moth in arrears on my payment. Even though many month I end off with a credit balance on my account. They charged me 19% interest on the supposed arrears amount as well as R100 to send me an email to inform me. When trying to talk to them over the phone, the gentleman was rude and I could not complete 1 sentence without him interrupting me to such an extent that I was forced to end the conversation. I am appalled at the way they treat customers, especially ones who have never in 8 years had any problems with paying levies. If I could sell my property now just so I don't have to deal with them, I definitely would!